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FAQ
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1. Why can’t I watch xinmsn Video from outside Singapore?
2. Help! I'am located in Singapore, but when I try to watch a video I see the following message on the player
3. I have followed the steps above but am still unable to view xinmsn Video. What can I do?
4. What can users expect to see on xinmsn Video?
5. What is the minimum system requirement required to view the Free videos?
6. How to watch videos with Dual Sound/Language?
7. Can I watch xinmsn video on mobile devices?
  1. Why can’t I watch xinmsn Video from outside Singapore?

    2. xinmsn Video is a Singapore-only service, and we do not have international streaming rights for our content at the moment.We do however have some limited programmes thats available as VOD to users outside of Singapore.

  2. Help! I AM located in Singapore, but when I try to watch a video I see the following message on the player:

    3. xinmsn has incorrectly detected that you are outside Singapore based on past records derived from your computer’s Temporary Internet Files folder (or cache as it is often referred to). Please follow the steps below:

    Clearing Your Browser’s Cache

    Follow these steps to delete the files and information that your Internet browser stores on your computer. This information includes Net content on websites you have surfed, cookies, and other temporarily saved information. Your links and favorites will not be deleted.

    For users of Internet Explorer 7 and above:

    Open Internet Options by clicking the Start button, clicking Control Panel, clicking Network and Internet, and then clicking Internet Options.

    • Step 1: Click the General tab, and then, under Browsing history, click Delete. Make sure you uncheck ‘Preserve Favourites website data’ and check ‘Temporary Internet Files’ and ‘Cookies’ (see example below)

    • Step 2: Click the Delete button to confirm that you want to delete this information.

    For Firefox users:

    1. Open a browser and then click on the Tools option located on the menu bar.
    2. Select Clear Recent History in the drop-down menu
    3. Ensure that the Everything option is selected under ‘Time range to clear’
    4. Expand the Details drop-down option, and check ‘Cookies’ and Cache’ (See example below)


    Note: Please ensure that you have closed all browsers after the steps detailed above, and then reopen the browser and try visiting the xinmsn Video website again. back to top


  3. I have followed the steps above but am still unable to view xinmsn Video. What can I do?

    Click on this Quova.com link: Get your IP

    You will see your IP details on the page.

    4. Please copy the IP address details and send it to the following email address : xinmsnfeedback@mediacorp.com.sg
    We will get back to you as soon as possible. back to top



  4. What can users expect to see on xinmsn Video?

    A wide selection of the MediaCorp owned programmes from Ch 5, 8 and U that are currently on air will be made available as catch up content:

    • A new episode will be made available for free 24 hours after it’s been shown on air
    • Each episode will stay online as catch up between 7 – 30 days
    • Programmes no longer available as catch up can be found in the Library section
    • Catch up content for acquired programmes: Depending on our licensing arrangement with the various content partners.
      • Each catch up episode will be made available 24 hours after it has been aired.
      • Each episode will stay online as catch up between 3 – 30 days

    • Do I need to sign-up as a member to use this Free VOD service?

      No sign up will be needed for this FREE VOD service.

    • Can I download the Free Videos?

      All videos will be available via streaming only.

    • What video player is required to play these Free Videos?

      Users will be able to view videos using the Silverlight player. Users who do not have Silverlight plugin installed will be able to view videos in a Flash player. However due to licensing rights, some long-form videos will can only be viewed via the Silverlight player, which will be readily available via xinmsn.

    • Will people be able to log onto Windows Live on their TV?

      With xinmsn, users will be able to get the latest local and international entertainment and lifestyle news anytime, anywhere. They will also be able to view their favourite MediaCorp Channel 5 and Channel 8 and Channel U programmes.

      Although users won’t be able to log onto Windows Live via their televisions, they are still able to discover, share and communicate using their PCs and mobile phones. back to top




  5. What is the minimum system requirement required to view the Free videos?

    System requirements

    To view video at xinmsn Video, your computer must meet the following system requirements:

    • An Internet connection with sufficient bandwidth. The videos on MSN Video stream at roughly 500 kilobits per second (kbps)
    • Microsoft Windows 2000 or later, or Mac OS X v10.4 or later
    • A 1 gigahertz (GHz) processor
    • Microsoft Silverlight 3 or later, or Adobe Flash Player 9 or later
    • 512 megabytes (MB) of RAM
    • A screen resolution of 1024 × 768 or higher
    • Windows Internet Explorer 6 or later, or Firefox 3.0 or later
    • JavaScript and cookies enabled
    • A 16-bit sound card

    Notes

    • The quality of the video is adapted to your computer and download connection speed to give you the best playback experience possible. To provide the best video experience, we recommend a download connection speed of 1000 kbps or higher. To test your download connection speed, visit Speedtest.net, and then follow the on-screen instructions. To increase the speed of your broadband connection, contact your Internet service provider.
    • Microsoft Silverlight is a Microsoft technology that works on Windows and Macintosh operating systems and enables the delivery of the best online video experience. For more information, including the system requirements for Microsoft Silverlight, see the Microsoft Silverlight FAQ.
    • Microsoft Silverlight isn't supported for all combinations of browsers and operating systems. To check if your browser and operating system support Microsoft Silverlight or to check if you already have Microsoft Silverlight installed on your computer, go to Get Started - Install Silverlight, and then, under Verify your system requirements, click Silverlight-compatible.
      • back to top

  6. How to watch videos with Dual Sound/Language?

    • Double-click on the Speaker icon located on the System Tray
    • Select the name of the audio device used for playing the dual mono Dolby digital content.
    • Click the Levels tab.
    • Click Balance next to the slider named for the audio device.
    • To choose the audio stream you don't want to hear, slide either the Left or the Right slider all the way to the left to turn off its audio stream. back to top

  7. Can I watch xinmsn video on mobile devices?

    • xinmsn Video is not optimized to be supported on mobile devices.
      For the best viewing experience,please access xinmsn Video via a desktop with the latest Microsft Silverlight and Adobe Flash plugin installed.
      We are working towards to support mobile devices in the near future
      • back to top




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